Portal Training Map (VOIP)

Account Settings

Settings

Media Category/On Hold Music (On Hold Music, Voicemail Greetings, Menus, Groups)

Select Media/Default On Hold Music (Default On Hold Music, Silence, Previously saved media file)

Park Timeout/180 (Time in seconds up to 360)

Feature Codes

Enabled code functions and their designated code

Phone Numbers – select phone number

Caller ID Name

Outbound Caller ID

Call Routing

If Holiday/Select function then specific

Route To/(if not Holiday) select function then specific

Device Users – select user

Reset BLF – Button to reset BLF if problems arise

User Information

First Name, Last Name, Email Address, Extension Number

Features

Voicemail

Voicemail to Email – select on or off

Additional Emails – send voicemail to additional emails

Miscellaneous

Mobile App – Resend QR Code

Call Logic

Inbound calls – view Find Me Follow Me (FMFM) set up

Devices – select device T46S/T54W (filter by device type VoIP Phone)

Basic Information

Name, Assigned To

Line Keys

Adjust position of BLF by moving assigned line keys to change location on BLF keys

Reassign and rename BLF line key labels

Voicemail Boxes

Unavailable Message – use prerecorded media file by selecting Use Existing

Time Of Day Routing

Time – adjust business hours

Menus

Greeting Message - reassign messages to Menu using saved media files

Group

Devices – adjust device in a ring group by moving from available and selected

Media

Add media files here to be associated with menus, voicemails, greetings, on hold music

Holiday Routing

Change Holiday Routes – select Change Holiday Routes and move from available to selected

Add Holiday Route – select Add Holiday Route and fill in the appropriate information