Attended Transfer

Rings the party receiving the transferred call, announce the call before it is transferred and then complete the transfer.

  1. During a call, press the Transfer Soft Key on the phone.

  2. Dial the receiving party’s number, extension, or press the corresponding Line Key.

  3. Any time after the party answers, press the Transfer Soft Key to complete the transfer.

    Talk privately with the receiving party prior to completing the transfer

  4. Cancel the transfer at any time before the call connects by utilizing the Cancel Soft Key**.**

Transfer Using Line Keys

Perform an Attended Transfer or Semi Attended Transfer using the custom built Line Keys on the device.

Attended Transfer

  1. During a call, press the Line Key for the intended recipient of the transfer.
  2. Caller is automatically placed on hold while speaking with the recipient first.
  3. After speaking with the recipient, hang up or select the Transfer Soft Key and the caller is transferred.

Semi Attended Transfer (Not speaking with recipient first)

  1. During a call, press the Line Key for the intended recipient of the transfer.
  2. As soon as the ring back is heard press the Transfer Soft Key to complete the transfer as a Blind Transfer. The Caller ID from the incoming caller will be visible to the intended recipient.

Blind Transfer

The call is automatically transferred to the receiving party. When enabled this feature allows for Blind Transfer only.

  1. During a call, select the receiving party’s Line Key or press the Transfer Soft Key and dial the receiving party’s number.
  2. Call is Blind Transferred directly to receiving party. The Caller ID from the incoming caller will be visible to the intended recipient.

Note: Blind Transfer is a custom code feature and must be set up by the account administrator as an account wide feature.

Transfer to Voicemail

The call is automatically transferred to the receiving party’s voicemail after you dial the corresponding extension.

  1. During a call, press the Transfer Soft Key on the phone.
  2. Dial ****** then the desired extension or Line Key.
  3. Press the Transfer Soft Key on the phone to complete the transfer.