NimbusPhone mobile app is an accessory application dependent on a personal cell phone. Personal cell phones must be kept up to date, with current data plan for application to function properly. Cell phone settings and controls vary from device to device and are the responsibility of the owner to understand and operate.
The only way to login to the Nimbus app is through a QR code provided by the account administrator, usernames and passwords are not given or used. The QR code is only good for 72 hours from issue.
All login needs and QR code requests should be directed to AOS Telecom, [email protected], 252-777-0406.
Make sure cell phone is current on updates and firmware.
Reboot cell phone by powering it off, waiting for a minute, and powering it back on.
If an update is prompted or a function is not behaving correctly, application refresh may be needed.
Refresh/Settings
For Android: Select the Three Dots at the upper right side of the screen to access the Refresh button or the Settings button.
For IOS: Select the Refresh button on the upper right side of the Home Page screen for refresh or Settings button on the upper right side of the Keypad Page screen for settings.
DND is enabled by clicking on the green status bar in the upper left side of the Home Screen and selecting DND. Once selected a red box with DND will appear under the status bar. To disable click on the green status bar again and deselect DND.
With multiple devices, the FMFM feature can control exactly when assigned devices will ring, duration of ring, ring order, and what to do if not answered.
Do not turn off the FM/FM toggle - If multiple devices are assigned and the FMFM feature is not turned on, all devices will ring simultaneously when the extension is dialed. At least one device needs to be toggled on and begin at 0 or calls will automatically be sent to voicemail.
Make sure to hit the save button any time changes are made.
FM/FM
Example 1: Mobile is set to ring for 15 seconds or about 3 rings and Desk Phone is set to ring simultaneously for the first 15 seconds, continue ringing alone to complete the 30 seconds or about 6 rings.
Example 2: Desk Phone is set to ring for 15 seconds then at 15 to 30 seconds on the Mobile if the desk phone is not picked up during the first 15 second as it is set to ring.
Each make and model cell phone has different settings configuration. It is up to the customer to be familiar with their own cell phone settings. Most devices will default to the appropriate settings unless otherwise directed.
Cell phone settings>Apps>Nimbus App - make sure to check the following:
Allow/Enable:
Calling/Voice/Phone
Microphone
Notifications
Disable:
Pause app activity if unused
Cell phone settings>Cellular – make sure to check the following:
WiFi calling enabled
Nimbus toggled for Cellular Data
If experiencing Nimbus App audio issues with a paired Bluetooth device connected to your cell phone, reestablish the connection by disabling Bluetooth and then reestablish the Bluetooth connection.
When cell phone is on local WiFi, dropped calls, one way communication or other connection issues may result from poor WiFi signal or other firewall/router protections. Switch to cellular data and test communication.
Please contact the account administrator to request a new QR code for logging into a new device. Note: some new devices may automatically register the Nimbus app and function as normal, but most require reestablishing the Nimbus app on the device.