Troubleshooting WH63/62 Headset

Check for Updates

Use Yealink USB Connect desktop client to check for updates. During a firmware update headset must remain docked in base unit until update is complete.

Updating Firmware through Yealink USB Connect

  1. Open Yealink USB Connect app
  2. Select arrow to enter
  3. Select update device from the column on the left
  4. Allow the app to update if “software is up to date” is not present

Check Cable Connections

Always use the power adaptor for source of power to ensure proper function and charging

Check all connections

  1. Check power supply connection to base unit
  2. Check usb connection from base unit to computer (PC port)
  3. Check usb connection from base unit to Yealink deskphone (Phone port)

WH63

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WH62

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Reboot Desktop Phone

Reboot Yealink desktop phone if experiencing connection issues

Rebooting Yealink desktop phone

  1. Unplug headset usb from back of desktop phone
  2. Reboot desktop phone (Menu-Basic-Reboot)